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Fedex Shipping

Before you proceed to checkout, please read the following:

After placing your order on line, an email confirming your order will be sent to you. The dollar amount of your online order that appears on the check out page is only an approximation. The actual amount billed occurs after each item is weighed and then packed appropriately for shipping. The Fedex charge for shipping is based on the weight of the entire package and the distance the package must travel. The entire package consists of the items ordered, jel-ice packs, other packing contents and the box.

Each box is tightly packed with Gel-ice packs and insulation. It is normal for the ice packs to partially or fully thaw during shipment. Upon receipt, please refrigerate.

Murray's is happy to ship your order Monday-Friday. Fedex does not pick up on Saturday or Sunday. All perishable items must be shipped Fedex priority overnight and scheduled to arrive the following day by 10:30AM in major cities and by 4:30PM in other locations. Please check with Fedex as to the delivery time in your area. Additionally, Murray's adds a small charge for the ice and box. The ice is reusable to you. It is advisable for someone to be at the destination to receive the package. Murray's automatically authorizes Fedex to leave the package without a signature. This is to avoid the package from being returned to the Fedex warehouse. Murray's Sturgeon will not be responsible for a package left unattended. Fedex reserves the right not to leave packages that have been released if they feel the location is unsafe or the business is closed. Be sure to refrigerate perishables as soon as possible. If you require a signature, please specify as such in the special instructions box on the ordering page.

Non-perishable items such as dried fruit, nuts, pistachio nuts and canned goods, just to name a few, can be sent by ground service, if requested. It can take up to 5 business days to receive. Ground service does not guarantee an arrival date. If a specific arrival date is required it must be shipped overnight.

Saturday delivery is available in most areas. Please contact Fedex before placing your order to verify that Saturday delivery is available in your area. Please note, that Fedex imposes a $16.00 surcharge for all Saturday deliveries. This charge will not appear on your final order, but is added in manually.
The usual delivery time is by 1:30pm. Again, check with Fedex for the time in your area.

Please be very careful typing the delivery address. Be sure to include any apartment number, suite number or office number where applicable. Additionally, please be sure that the address is complete. An incomplete or incorrect address will result in delaying the packages arrival and an additional charge of $20.00 will be imposed by Fedex.

Delivery to PO Boxes is not available.

Murray's Sturgeon Shop cannot be held responsible or liable for incorrect or incomplete addresses, delays in receiving the package due to inclement weather, mechanical breakdown or packages left unattended. However, once your package leaves our store it is completely out of our control. Murray's works hand in hand with Fedex to insure your package arrives in a timely manner. Additionally, Murray's Sturgeon Shop can not be held liable or responsible for errors on the fed-ex shipping charge that cause the total to be incorrect or $0.00. Appropriate shipping charges will be applied.
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